Critical and strategic understanding of Information Technology in UK's Essay

Critical and strategic understanding of Information Technology in UKs universities and progress to this given returns - Essay ExampleAll these in turn results competitive run offered by the business or organization in comparison to the competitor (Gronroos, 2000). Effective portion devise requires developing the critical and strategic level understanding of the services required by the guests of the organization (Hollins & Hollins, 1991). Therefore, the tendency of this report is to develop the comprehensive understanding of the service requirement of the guests of the universities of UK from its information technology based attention monitoring system. The paper in specific reference to the literature review in the context of the service design will determine the service requirement from IT based student attendance monitoring system in the universities of UK. The paper has found that service design appears to sop up significant involvement in the universities attendance sy stems. It is despite fact that service organizations are less involved in integrating service design. Finally, the improvement recommendations are made for the university attendance system. LITERATURE REVIEW AND RELEVANCE TO THE IT IN UK UNIVERSITIES The service design, simply stating, is aimed at transforming the service that is provided to the customer more useful. The services that are delivered to the customer result in more effective, efficient, available as well as desirable by the customer once are provided in conformism to the critically developed design (Parasuraman, Zeithaml, and Berry, 1988). Hence, the process and system that uses the strategic level contemplations in devising the rail through which the product or service are provided to the customer result in winning customer preference (Moritz, 2005). This win-win situation distinguishes the companys product among large number of homogeneous products and services (DC, 2013). Herrmann, Huber, & Braunstein, (2000) ha ve defined that service design is the domain that enable the organization to explore the potential strategic possibilities deep down their business model. Service designing uniquely offers the organization to present the new services by redesigning the radiation diagram of the old service (Goldstein et al., 2002). Moritz (2005) and Salter and Tether (2006) state that as the difference between the product and service is quite evident therefore, the system of designing and implementing service also requires considering different aspects. These features include considering the uniqueness of the customer requirement, expertise from all related and involved field and most important aspect that needs consideration is the on-going and constantly changing nature of services. Therefore, difference service design categories are determined by Moritz (2005) as depicted as follows (Kytola and Pakkila, 2012) It is important to understand that companies are able to achieve the distinction only o n the basis of the effectual service design. Therefore, good service design shall ensure that process is successful in deliberately designing the experience that customer of the company perceives more valuable. Also the factor that distinguishes a good service design from others is the similar level of valuable experience generated for the service